Cookaborough pricing explained
Cookaborough Community
25 June 2025
Cookaborough’s pricing is simple, transparent and built for food businesses. There are no upfront costs or lock-in contracts. You pay a small commission on each order, with fees that reduce as your business grows.
A pricing model that works for food businesses
At Cookaborough, we’re committed to helping food businesses succeed. Our goal is to provide a high-value software platform that supports your end-to-end operations and growth at every stage.
Our pricing model is designed to be transparent and affordable, with no upfront costs (setup fees), no subscriptions, and no lock-in contracts.
There are no hidden costs. You only pay a small commission per customer order.
How it works
Each order placed through your Cookaborough site incurs a commission fee. These fees support our infrastructure, third-party services, and ongoing investment in tools, integrations, and platform enhancements that help you manage and grow your business.
The fee applied to each order is dependent on your business tier and the type of order, as explained in detail below.
Commission fee breakdown
There are two fee components applied to every order:
Platform Fee: Covers full access to the software and all the intelligent, purpose-built features. Your tier determines this fee.
Transaction Fee: Covers merchant fees, plus third-party services and integrations.
Two additional fees are applied only to specific types of customer orders:
Government Program Fee: Applies to Government Program orders (HCP and NDIS). This fee covers the complex tools and compliance features that enable you to service Government Program customers.
Find A Cook Fee: Applies to orders for customers acquired through Cookaborough’s ‘Find a Cook’ directory. This helps cover our marketing and advertising investment in customer acquisition on your behalf.
Platform fee tiers
There are three pricing tiers based on average weekly transaction volume. Tiers are reviewed and adjusted quarterly. Your tier determines the Platform Fee applied to each customer order. All other fees are set regardless of your tier.
Tier | Average Weekly Orders (GST Exclusive) | Platform Fee (GST Exclusive) |
|---|---|---|
Standard | Less than $10,000 | 5.5% |
Enterprise | $10,000+ | 4% |
Enterprise Plus | $25,000+ | 3.5% |
Full fee schedule
The table below shows the current fee structure by tier. All fees are GST exclusive.
Tier | Platform Fee | Transaction Fee | Gov. Program Fee | Find a Cook Fee |
|---|---|---|---|---|
Standard | 5.5% | 1.9% | 2% | 2% |
Enterprise | 4% | 1.9% | 2% | 2% |
Enterprise Plus | 3.5% | 1.9% | 2% | 2% |
Bakers* | 4% | 1.9% | 2% | 2% |
*Bakers have a fixed Platform Fee due to their unique operating requirements and platform feature utilisation
Offsetting commission fees
Cookaborough provides a built-in feature that enables you to add Service Fees to customer orders, helping your business offset commission fees and protect your margins.
You can choose to apply:
Up to 2% on standard and catering menu orders
Up to 5% on Government Program (HCP and NDIS) orders
All Service Fees are GST inclusive.
Fee visibility and refunds
The fee applied to each order is clearly itemised on the order summary, giving you full visibility and transparency on the fees.
If an order is cancelled, the Commission fees are fully refunded, except for the Transaction Fee, which covers third-party processing costs and is non-refundable.
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Get in touch with us
Don’t hesitate to reach out, we’re here to help you.